Privacy Policy

LUDICROUS Inc. (hereinafter "the Company") establishes the following policy to appropriately protect and manage the personal information of users in the service "Chores" (English service name "Otetsudai"; hereinafter collectively referred to as "the Service").

Article 1 (Basic Policy)

The Company recognizes the importance of users' personal information and complies with laws and guidelines regarding personal information protection. Personal information obtained shall be handled appropriately within the scope of the purposes of use defined in this Policy.

Article 2 (Definition of Personal Information)

In this Policy, "personal information" refers to "information concerning individuals" as defined in the Personal Information Protection Law, including names, addresses, phone numbers, email addresses, credit card information, bank account information, and other information that can identify an individual.

Article 3 (Method of Obtaining Personal Information)

The Company may obtain the following information when users use the Service.

Registration information of guardians (parent accounts) such as names or nicknames and email addresses
Information about children registered within the Service (nicknames)
Account IDs of the Service and information necessary for authentication, such as authentication information
Usage data created within the Service, including tasks, approval and rejection histories, comments, reward amounts, and payment status
Information related to subscription purchases via App Store or Google Play (purchase identifiers, purchase status, etc.; does not include payment information such as card numbers)
Technical information such as usage history, access logs, device information, IP addresses, and app crash information
Communication records such as inquiry contents and support response history
Other information that the Company obtains from users on the basis of individual consent in the course of using the Service

Article 4 (Purpose of Use of Personal Information)

The Company shall obtain and use personal information obtained for the following purposes (hereinafter "Purposes of Use") to the extent necessary. Except as provided by law, the Company shall obtain prior consent from users before using personal information beyond the scope of the Purposes of Use.

To provide, operate, and verify the identity of users of the Service
To provide features such as task sharing, approvals, rejections, and reward aggregation among family members
To provide subscription services (Support Plans) and confirm purchase status
To provide notices and support regarding the Service
To conduct statistics and analysis for service improvement and development of new features
To prevent fraudulent use and enhance security
To respond to requests based on laws or from government agencies
To respond to inquiries from users regarding the Service
To identify and take action against users who violate the Terms of Use or who attempt to use the Service for improper or unlawful purposes
To provide to third parties as specified in this Policy

Article 5 (Third Party Provision of Personal Information)

The Company shall not provide users' personal data to third parties except in the following cases.

When the user has consented
When based on law
When necessary to protect the life, body, or property of a person and it is difficult to obtain consent from the individual
When provided to outsourced service providers within the scope necessary for the operation of the Service (cloud infrastructure providers, app distribution platforms, access analysis service providers, etc.)

Article 6 (Supervision of Outsourced Service Providers)

When providing personal data in connection with business outsourcing, the Company shall establish appropriate contracts and supervision with outsourced service providers to ensure that personal information is handled safely.

Article 7 (Security Management of Personal Information)

The Company shall take appropriate security measures to prevent leakage, loss, damage, alteration, or unauthorized access to personal information. Data from the Service is stored in encrypted form on Firebase (Google Cloud).

Article 8 (Handling of Information Concerning Children)

The Service is an app intended to be used by guardians (parent accounts) for managing household chores within the home, and information about children is registered and managed by the guardians at their own responsibility. The Company shall handle information concerning children in accordance with the following policy.

Information about children (nicknames) shall be used only to the extent necessary for providing the Service's features.
Information about children cannot be accessed from anywhere other than parent accounts within the same family and the Company's servers.
The Company shall not provide advertisements targeting children or conduct profiling using information about children.
Guardians may delete information about their children at any time.
We recommend not registering information unnecessary for the provision of the Service, such as children's real names, addresses, and school names.

Article 9 (Handling of Payment Information)

Charges for paid features (Support Plans, etc.) of the Service are made through in-app billing via App Store (Apple Inc.) or Google Play (Google Inc.) on the user's device.

The Company does not obtain or store sensitive payment information such as credit card numbers or bank account numbers.
Payment information is managed by Apple Inc. or Google Inc. based on security standards established by each company.
The Company only obtains information necessary for providing and verifying the operation of billing features, such as purchase identifiers, purchase dates and times, and purchase status.

Article 10 (Use of Cookies, etc.)

The Company may automatically transmit certain information from the user's device to the Company's or a third party's server for the provision, improvement, and analysis of the Service.

Information Transmitted

Transmitted information includes the following.

Device information (OS type, OS version, device model, etc.)
App information (app version, launch date and time, operation history, etc.)
Identifiers (advertising ID, app-specific ID, etc.)
Communication information (IP address, etc.)
Crash logs and performance information

Transmission Destinations (Third Parties)

Transmission destinations include the following types of third parties.

Cloud infrastructure and database providers (Firebase / Google Cloud, etc.)
Access analysis service providers
Crash analysis service providers

Purpose of Use

Users can stop the transmission of some information from their device settings or the app settings screen.

Article 11 (Disclosure of Retained Personal Data, etc.)

When the Company is requested by a user or the user's representative, based on the provisions of laws, to provide notice of the purpose of use of retained personal data or to disclose retained personal data or third-party provision records (hereinafter "disclosure, etc."), the Company shall, after confirming that the request is from the user themselves, promptly disclose such information or notify the user that retained personal data subject to disclosure does not exist. However, if the Company is not obligated by law to disclose such information, or if disclosure would fall under any of the following, the Company may not disclose all or part of such information and shall promptly notify the user of the decision not to disclose.
- If disclosure might harm the life, body, property, or other rights and interests of the user or a third party
- If disclosure might significantly interfere with the proper operation of the Company's business
- If disclosure would otherwise violate laws
To make a request for disclosure as described in the preceding paragraph, please contact the inquiry desk.
Please note that a fee (1,000 yen per request) will be charged for requests for disclosure.

Article 11-2 (Correction, etc., of Retained Personal Data)

When the Company is requested by a user or the user's representative, based on the provisions of laws, to correct, add, or delete retained personal data (hereinafter "correction, etc."), the Company shall, after confirming that the request is from the user themselves, promptly conduct necessary investigations, and if the results indicate that the retained personal data held by the Company is inaccurate, the Company shall promptly correct such retained personal data and notify the user. However, this shall not apply if the Company is not obligated by law to make corrections. The Company shall also promptly notify the user if it decides not to make corrections.
To make a request for correction as described in the preceding paragraph, please contact the inquiry desk.

Article 11-3 (Suspension, etc., of Use of Retained Personal Data)

When the Company is requested by a user or the user's representative, based on the provisions of laws, to suspend the use, delete, or suspend the third-party provision of retained personal data (hereinafter "suspension of use, etc."), the Company shall, after confirming that the request is from the user themselves, promptly suspend the use of such retained personal data and notify the user. However, this shall not apply if the Company is not obligated by law to suspend such use. The Company shall also promptly notify the user if it decides not to suspend such use.
If the Company determines that the request has merit but it is difficult to implement suspension of use due to high costs or similar reasons, and appropriate alternative measures can be taken to protect the user's rights and interests, the Company shall implement such alternative measures. In such cases as well, the Company shall promptly notify the user or the user's representative.
To make a request for suspension of use as described in the first paragraph, please contact the inquiry desk.

Article 12 (Handling and Retention Period of Personal Information Following Account Deletion (Withdrawal))

When a user applies for account deletion (withdrawal) through procedures on the Service or by other means specified by the Company, the Company shall render the account unusable and retain information regarding the user for a period necessary for the Company's operations.
Sixty days after the date of withdrawal application, the Company shall delete or anonymize the personal information of the user held by the Company (including information about children linked to the account, task history, reward data, etc.) by methods determined by the Company.
Notwithstanding the preceding paragraph, the Company may retain personal information or related information for necessary periods within the scope of lawful purposes such as legal compliance, rights protection, accounting processing, and security assurance in the following cases.
- When there is an obligation to retain information under law
- When it is necessary to retain records necessary for billing, payment, refunds, and accounting processing
- When it is necessary to retain logs for fraud prevention, security assurance, failure response, and audit response
- When retention is necessary to respond to disputes, inquiries, rights infringement, and similar matters
Information anonymized by the Company may be used for purposes such as service improvement and statistics and analysis in a form that does not identify individuals.

Article 13 (Changes to Privacy Policy)

The Company may change this Policy as necessary, except as otherwise provided in laws or this Policy. The changed content shall be made known or notified on the Service or on the website, and shall take effect at the time it is posted on the Service.

Article 14 (Inquiry Desk)

For inquiries regarding this Policy, please contact the following desk. LUDICROUS Inc. https://ludicrous.co.jp/about Chores Operations Office Email: info@ludicrous.co.jp